Every scent device in the online scent portal is marked with a status icon. Below we show the meaning of every status icon:
Okay! Scent system is connected and working properly.
Beware! At least one of your scent devices is not working properly and show one of the following states:
Offline. Device is not connected to the scent portal.
- Check power supply of the device. Is the LED light on the right front of the device on? Does the electric plug connects with a working power socket? Is the switch of the device ‘on’?
Modem Error. There is no connection with the online scent portal because the device is not able to connect with the 2G network.
- Reset the device. Pull the electric plug out of the power socket for a few seconds and put it back in.
- If status reoccurs: replace system for better network receiving.
- Still Modem Error? Contact your account manager.
Pump misconnection. Something is wrong with the connection between the pump and the control of your device. Contact your account manager.
Time server misconnection. Something is wrong with the connection between the modem and the control of your device. Contact your account manager.
Service & Repair. Your device is under maintenance.
Known offline. In compliance with your account manager, your device is offline. For example when your device is connected to the light switch.
In transit. Device is in transport.
In warehouse. Device is in stocked in Sense Company’s warehouse.