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What can I do with the My Sense Device app?

The My Sense Device app helps you to easily install, monitor and manage your scent device. This way you can see the status of your scent device(s) in the main view of the app: How full is the cartridge? What is the intensity of the scent? On what days and between what times is this scent spread? With the clear schedule function in the app, you can set this scent intensity and atomization times. This way you can always give your customers a warm welcome!

Where can I download the My Sense Device app?

Congratulations on your new scent device! To install, monitor and manage it, download the My Sense Device app on your smartphone or tablet. For iOS users (Iphone): Go to the App Store and search: My Sense Device. Then download the app. Android users do the same, but in the Google Play Store. Enjoy!

Is downloading the My Sense Device app required?

In order to install your scent device, you need to download the My Sense Device app. This app will guide you through the steps and connect your scent device to your WiFi network within a few minutes. It couldn't be simpler!

How do I create an account in the My Sense Device app?

Creating your account: the last step to actually get started with your new scent device. To do this, open the My Sense Device app on your smartphone or tablet. Choose 'create account', fill in your details and click on 'create'. And now: plug, connect and smile!

How do I log in to the My Sense Device app?

Have you already created a My Sense Device account? Then log in by opening the My Sense Device app on your smartphone or tablet. Enter your account details (email address and password) and click on 'log in'.

How do I change the password of my app account?

Do you want to change the password of your account? That’s possible! Open the My Sense Device app and go to your account details. Here you will find the option 'reset password' at the bottom. Follow the instructions to change the password for your account. Note: Changing your password in the app will automatically change the password of your scent portal. 

I can’t log in to the app. How can I change this?

If you are unable to log in to the app, please change the password of your account. Go to the login screen of your My Sense Device app. Here you can choose 'forgot password'. Click on it and you will receive an email with instructions on how to create a new password. This way you have control over your scent device again!

I have lost my login details. What should I do?

It is possible that you have forgotten your login details. In this case, go to the login screen of your My Sense Device app. Here you can choose 'forgot password'. Click on it and you will receive an email with instructions on how to create a new password. This way you have control over your scent device again!

The app indicates that I don't have an internet connection. How can I fix this?

We’re sorry to hear that your scent device doesn’t have a working internet connection at the moment. Fortunately, the scent is still spread thanks to our automatic backup program! However, you do want to be able to control your device again. Herefore, follow the steps below. 

1. Check if the WiFi connection of your router is still working. If not, restart your router.
2. Unplug your scent device from the mains supply. Wait ten seconds and plug it back in. Your device will restart. This may take a few minutes.
3. Move your scent device closer to the WiFi router and plug it in.
4. Try to add your device again in the My Sense Device app at the bottom of the scent device overview.

Your scent device should be reconnected to the Internet. Isn’t this the case? Please contact us via the support button in the app. We will be happy to help you!

The app indicates a hardware error. How can I fix this?

We’re sorry to hear that there is a hardware error. Fortunately, you can easily fix this in just two steps!

1. Unplug your scent device from the mains supply.
2. Wait ten seconds and plug it back in. 

Your scent device restarts. This may take a few minutes. When it comes back on, the hardware error should be resolved. Is this not the case? Then try a hard reset by pressing the scent device button for 5 seconds. Should the app, after going through the steps, still indicate a hardware error? Then contact us via the support button in the app. We will be happy to help you further!