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Support Sense Company

Installation and set-up

Installation and set-up

Placing the scent device

Where in the room can I best place my scent device?

Can a scent device be connected to an air condition unit or HVAC?

Can I install my scent myself?

How do I install my scent device?

My PHUESE account

What can I do with my PHUESE account?

How do I create a PHUESE account?

How do I change my account password?

I forgot my login details. What should I do?

My Sense account

What can I do with a Sense account?

How do I create a Sense account?

How do I change the password of my account?

I have lost my login details. What should I do?

My scent portal

What can I do with the scent portal?

How do I change the password of my scent portal?

I can’t log in to the scent portal. How can I change this?

The scent portal indicates that I don’t have an internet connection. How can I fix this?

The scent portal indicates a hardware error. How can I fix this?

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PHUESE App

Downloading the PHUESE app

Creating and logging into Your PHUESE App account

What is the PHUESE app?

The scent system indicates that I have no internet connection. What should I do now?

My Sense Device App

Downloading My Sense Device app

Create account and log in My Sense Device app

What is the My Sense Device app?

The app indicates that I don't have an internet connection. How can I fix this?

The app indicates a hardware error. How can I fix this?

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Connecting your scent device

How do I connect my scent device?

How do I connect my scent device to another WiFi network?

When is my WiFi network not suitable for a Sense scent device?

I don’t have a (suitable) WiFi network. Can I still spread scent?

What is the difference between a WiFi scent system and a GPRS scent system?

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Setting up your scent device

How do I set up my scent device?