We’re sorry to hear that your scent device doesn’t have a working internet connection at the moment. Fortunately, the scent is still spread thanks to our automatic backup program! However, you do want to be able to control your device again. Herefore, follow the steps below.
- Check if the WiFi connection of your router is still working. If not, restart your router.
- Unplug your scent device from the mains supply. Wait ten seconds and plug it back in. Your device will restart. This may take a few minutes.
- Move your scent device closer to the WiFi router and plug it in.
- Try to add your device again in the My Sense Device app at the bottom of the scent device overview.
Your scent device should be reconnected to the Internet. Isn’t this the case? Please contact us via the support button in the app. We will be happy to help you!