Manage app access: Login, create account and change password in My Sense Device app
How do I create an account in the My Sense Device app?
Creating your account: the last step to actually get started with your new scent device. To do this, open the e-mail you received after placing your order. There you will find a link to set up your account. If you cannot find it or the link is invalid, please contact your representative.
How do I log in to the My Sense Device app?
Have you already created a My Sense Device account? Then log in by opening the My Sense Device app on your smartphone or tablet. Enter your account details (email address and password) and click on 'log in'.
How do I change the password of my app account?
Do you want to change the password of your account? That’s possible! Open the My Sense Device app and go to your account details. Here you will find the option 'reset password' at the bottom. Follow the instructions to change the password for your account. Note: Changing your password in the app will automatically change the password of your scent portal.
I can’t log in to the app. How can I change this?
If you are unable to log in to the app, please change the password of your account. Go to the login screen of your My Sense Device app. Here you can choose 'forgot password'. Click on it and you will receive an email with instructions on how to create a new password. This way you have control over your scent device again!
I have lost my login details. What should I do?
It is possible that you have forgotten your login details. In this case, go to the login screen of your My Sense Device app. Here you can choose 'forgot password'. Click on it and you will receive an email with instructions on how to create a new password. This way you have control over your scent device again!